FAQs

Q: How do I place an order?
You can shop directly through our website by adding items to your cart and checking out. If you face any technical issues (such as payment errors or checkout not working), our 24/7 live chat support can guide you step-by-step.

Q: Can I cancel or modify my order after placing it?
Yes, but only if your order has not yet been shipped. Once shipped, the order cannot be cancelled or changed. If you need help urgently, contact us via live chat or email (info@shopabdullah.com) during business hours.

Q: Do you really offer free shipping?
Yes, we provide free nationwide shipping across the USA.

Q: How long does delivery take?
Most orders arrive within 3–7 business days, depending on your location. For more details, see our  Shipping Policy.

Q: Do you ship internationally?
Currently, we primarily ship within the USA. If international shipping is introduced, the details will be updated in our policies.

Q: What is your return policy?
We accept returns within 30 days of delivery if the product meets our eligibility requirements. Please see our full Refund & Returns Policy.

Q: Who pays for return shipping?

• If the issue is our fault (wrong item, damaged, or defective), we cover the return shipping cost.
  
  

• If the issue is due to customer error (wrong size, color, or product ordered), the customer covers the return shipping.
  
  

Q: Can I return an item if I change my mind?
No, we do not accept returns or refunds for change of mind after the order has shipped. If the order hasn’t shipped yet, you may request cancellation.

Q: When will I get my refund?
Refunds are processed within 7 business days after we receive and inspect the return. Your bank or card provider may take additional time to show the refund.

Q: What if my item arrives damaged or defective?
Please contact us immediately via email or chat support with photos. We will arrange a replacement or refund at no cost to you.

Q: What if I receive the wrong size, weight, or color?
If this was due to our mistake, we’ll cover the return and replacement costs. If it was due to incorrect selection by the customer, you may return it at your own shipping expense.

Q: What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, and more. See our  Payment Policy for details.

Q: Is my payment information secure?
Yes, we use industry-standard encryption and payment gateways. No financial details are stored on our servers.

Q: How do I track my order?
Use the “Track your Order” to check status and shipping. Link is specifically mentioned in the header and footer as well for customer ease.

Q: How can I contact support?

• Live Chat: Available 24/7 for instant help
  
  

• Email: info@shopabdullah.com (Mon–Sun, 9 AM–6 PM GMT-05:00)
  
  

• Phone: +1 (878) 293-8725 (for escalations or follow-ups only)
  
  

Q: Will I ever get a call from your team?
Yes, but only if necessary and always from our official registered number.